Shipping can be a challenge, but we do our best to make sure you get your macs like you just visited the shoppe. We package your macarons with as much protection as possible to make sure everything stays safe. During the summer months or to warm climates, we ship with ice packs that keep everything cool. Then they’re placed in a thermal envelope to keep them safe and chilled on their journey, and covered with soft packing material.
Due to how packages are handled during shipping, some macarons may crack during shipping. If you end up with an unusual amount of cracked macs, we will not hesitate to replace them for you.
We use both UPS Ground and USPS Priority Mail to ship. UPS tends to have a larger overnight window. We will use our discretion to ship your package with the ideal carrier. We time our shipping drop-offs to make sure that your precious macarons are traveling for the least amount of time possible. Depending on how long estimated shipping will take and when you order, we may wait until the beginning on the week to ship your package. We generally will ship packages Monday to Thursday only.
Please note that you are responsible for receiving the macarons, which are time and temperature sensitive. We try to protect them as best as possible, but heat may eventually damage them if left out. You will receive tracking information to track and find out when your package will be dropped off. If you live in an extremely warm climate, we do not recommend having your delivery sit outside for more than a couple hours. Let us know if you’d like delivery on a certain day and we will try to accommodate.
Due to increased demand, we only currently offer free local delivery to Highland, New York.
Due to the perishable nature of our products, Amanda’s Macaron Shoppe cannot not accept returns.
We may issue credit or replacements, circumstances pending.
We do our best to protect your macarons, but we cannot control how your package is handled. If your macs are unreasonably damaged during shipping, please contact us with photo proof, and we will be more than happy to credit or replace them for you.
If, for some reason, you are unsatisfied with your purchase, please contact us WITHIN 2 DAYS of when the package was received and provide a photo and detailed description of the issue. We will make every effort to make sure you are satisfied. Due to the perishable nature of macarons, all issues submitted after the two-day delivery window or without proper photo evidence will not be eligible for return or refund.