Shipping policy

UPS Ground shipping map

(States not in 1 or 2-day zones will generally ship by 2-Day Air)

Shipping can be a challenge, but we do our best to make sure you get your macarons like you just visited the shoppe. We package your macs with as much protection as possible to make sure everything stays safe. During the summer months or to warm climates, we ship with ice packs that keep everything cool. Then they’re placed in a thermal envelope to keep them safe and chilled on their journey, and covered with soft packing material.

Depending on how your packages are handled during shipping, some macarons may crack in transit. If you end up with an unusual amount of cracked macs, we will not hesitate to replace them for you.

We use UPS as our preferred carrier to ship your order to you. We will use our discretion to ship your package with the ideal carrier, even if that means covering the extra cost. There are certain areas of the country that require air shipping to arrive in a timely fashion. There will be an increased cost for this service, but this will ensure your order is fresh when it arrives. We time our shipping drop-offs to make sure that your precious macarons are traveling for the least amount of time possible. Depending on how long estimated shipping will take and when you order, we may wait until the beginning on the week to ship your package. We generally will ship packages Monday to Wednesday only, with some closer areas shipped on Thursdays.

Please note that you are responsible for receiving the macarons, which are time and temperature sensitive. We try to protect them as best as possible, but heat may eventually damage them if left out. You will receive tracking information to track and find out when your package will be dropped off. If you live in an extremely warm climate, we do not recommend having your delivery sit outside for more than a couple hours. Let us know if you’d like delivery on a certain day and we will try to accommodate.